Terms and Conditions

Welcome to the website of Unfurl: EMDR Therapy and Counselling, based in Cairns, Queensland, Australia. By accessing or using our website you agree to the following

Terms and Conditions.

1. Use of This Website
This website provides information about our services and allows users to:
• Book and pay for therapeutic services and counselling sessions
• Read articles and access resources
You agree to use this website only for lawful purposes and not to engage in any conduct that may impair the operation or security of the website.

2. Eligibility
‍Our services are intended for individuals residing in Australia. You must be at least 16 years of age or the parent, carer or legal guardian of a minor client to book sessions.
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3. Bookings and Payments
All appointments must be booked through the online booking system. Payment is required at the time of booking unless otherwise arranged. By booking a session, you agree to abide by our cancellation and refund policies (see Section 7).
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4. Professional Services
Unfurl: EMDR Therapy and Counselling offers therapeutic services for children, adults and families. These services are not a substitute for emergency medical care or crisis intervention. If you are in immediate danger or require urgent help, please contact emergency services (000 in Australia), Lifeline (13 11 14), Kids Help Line (1800 55 1800) or a local crisis service.

5. Intellectual Property
All content on this website—including articles, text, images, and branding—is the intellectual property of Unfurl: EMDR Therapy and Counselling unless otherwise stated. You may not reproduce, distribute, or use any content without prior written permission.

6. Privacy
We are committed to protecting your privacy and handling personal information in accordance with Australian privacy laws. Please see our Privacy and Confidentiality Statement for further details.
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7. Cancellations and Refunds
Appointments must be cancelled or rescheduled with a minimum of 24 hours’ notice. Cancellations with less than 24 hours’ notice may be non-refundable. Non-attendance is non-refundable.
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8. Confidentiality
We maintain strict confidentiality in accordance with professional ethical guidelines and legal obligations. Limits to confidentiality apply in circumstances such as risk of serious harm, legal subpoenas, or mandated reporting. Please see our Privacy and Confidentiality Statement for more detail.
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9. Limitation of Liability
While we strive to maintain a secure and reliable website, Unfurl: EMDR Therapy and Counselling is not liable for any loss, damage, or inconvenience arising from use of the website, including but not limited to technical issues or service interruptions.

10. External Links
This website may contain links to third-party websites for your convenience. We do not endorse or accept responsibility for the content or practices of these sites.

11. Modifications
We reserve the right to update these Terms and Conditions at any time. Changes will take effect once posted on the website. Continued use of the site constitutes your acceptance of the revised terms.

12. Contact
If you have any questions about these Terms and Conditions, please contact us at:
Jakara@unfurlemdrtherapy.com